Returns & Exchanges
At Opticshelf, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether it's a fit issue or a change of heart, our team is dedicated to making your exchange or refund process as smooth as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing